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Resume

Skills
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Superpowers

A UX Champion who develops strategies and facilitates collaboration among business units to elevate the consistency and quality of user experiences through specialized insights that smash internal business assumptions to surpass individual business unit boundaries.

 

A Leader for cross-functional and cross-business line design initiatives, championing cohesive and fluid user experiences across all platforms and services.

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A Designer who has designed everything from User experiences, Design Systems, and even Textiles for a major fashion designer.

 

A Promoter for the culture of design and user experience excellence within the team, fostering camaraderie and a positive, collaborative, and innovative work environment.

 

The ability to Identify patterns in user behavior and translating findings into strategic business recommendations

 

IBM Certified in Enterprise Design Thinking and able to integrate user research and insights into potential and actual design deliverables.

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Act as a trusted advisor to product, technology, and business leaders, amplifying the importance and impact of design throughout the product development lifecycle.

 

Lead the recruitment and growth of high-caliber design professionals, cultivating a team adept at delivering state-of-the-art design solutions.

Responsible for the delivery of unique product experiences to support commercial initiatives.

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Spearheading user research and analysis including user testing, competitive analysis, secondary research, interviews; delivering research reports, personas, user journeys, user flows, and more.

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Develop design concepts, wireframes, and prototypes, through facilitation and hands-on work in prototyping tools.

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Strong Collaboration skills for interacting within cross-functional teams and with stakeholders across the firm; provide user experience perspective and recommendations on variety of projects and initiatives.

Software
UX
Process/Project Management
Certifications
Verticals
Sketch
Wireframes
Team Leadership
IBM Enterprise Design Thinking - Co-Creator
Healthcare
Figma
Personas
Evangelizing UX
IBM Enterprise Design Thinking - Practitioner
e-commerce
User stories
User stories
Jobs To Be Done (JTBD)
Juran Institute Work Team excellence
State Government
SharePoint
Clickable prototypes
Quality Process Improvement
CMS
Airlines
InVision
Content writing
CMS Management
HTML
Real Estate
Adobe Creative Suite
Heuristic Reviews
Dovetail Research Mgmt.
Insurance
Wordpress
Taxonomy
Jira Management
Financial
Dovetail- UX Research
Functional Specs
Confluence Management
B2B
Miro/Mural Whiteboarding
Accessability
Mentoring/Coaching
B2C
Confluence
Hi/Low Prioritization Matrix
Agile Project Management
Microsoft Word
Business Requirements
Enterprise Design Thinking
Microsoft Excel
Journey Mapping
Workshop Facilitation
Microsoft Visio
Process flows
Design Review Presentations
Microsoft PowerPoint
Site Architecture
CX Conversations
Canva
Responsive Design
Mobile - iOS/Android

Skills

Highlights

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  • Leverage storytelling skills to communicate the rationale and significance of design choices, attained using the design thinking framework, guaranteeing alignment with both stakeholder’s business objectives and user needs.

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  • Evangelize empathy through UX Research and Design principles, Design Direction, Marketing,
    User Centered Design and overall Design Excellence for products within the organization.
     

  • Experienced UX professional with focus on user experience design and Human Factors. Mentor in User Experience Process, Design, Enterprise B2B and B2C, Design Systems and Pattern Libraries.
     

  • Lead UX, cross-functional Agile teams to develop user centric user stories, use cases and design artifacts to create requirements to share with client stakeholders and development teams. 15+ years of experience in managing, building, and mentoring geographically dispersed design and engineering teams.
     

  • Plan and strategies for architecture, roadmaps, and vision of user experience based on deep understanding of product, and customer's needs.
     

  • User Research Manager with extensive experience in overseeing user research activities, including managing UX teams discovery, conducting user interviews, script writing, usability testing, and surveys to gather actionable user insights, logging in Dovetail. Proficient in leveraging research findings to inform design strategies, create business requirements and drive broader business decisions. Skilled in setting up and managing research repositories in Dovetail to organize and store valuable data for future reference. Adept at collaborating with cross- functional teams to ensure alignment between user needs and product development efforts.
     

  • Manage UX team and projects by developing user journey maps, persona’s, wireframes, mock- ups, site maps, including notifications, forms, chatbots, 3rd party integration, business process flows, for identifying cross agency/cross product events to meet end user needs.
     

  • Lead Consultant for IBM My Learning & My Career portals. Worked with cross functional teams on discovery of product performance using heuristic evaluations,
     

  • Coach and mentor who builds and maintains relationships with my team members, creating an environment of trust. Senior strategist in UX, Interaction and Service Design for Voya Financial services co. Identifying UX need for rebranding for consumer portal and Participant Portal, 401K wealth management, Financial Advisor Portal, Asset Allocations, & Customer Account Opening User Experiences.
     

  • Juran Institute - Quality Improvement and Work Team Excellence. Trained in working with upper management and key stakeholders to problem solve complex problems and recommend business requirements for the business analytics and customer research to gain insight into end user/customers and to develop next end user trends, product generation portal, notification and search experiences.

Work​
Experience​
 

See Jane UX, llc. 

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Projects:  

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State of Connecticut – Health.ct.gov

UX Lead, Sr. UX Service Designer

 

  • Led UX team and spear headed service design initiative in Agile environment in researching and developing expansive service layer of State ecosystem to identify Cross agency events, User Persona’s, User Experience Journey Maps, and Process flows for the development of tools, tagging, Chatbot AI for State service levels such as: Health, State Health Insurance, Transportation, Education, Careers/jobs, and for identified audiences including but not limited to: Veterans, Students, Job Seekers, and Elderly.
     

  • Built out Health.CT.gov Portal with Dashboard, and an Eligibility screener for Connecticut Residents to apply for State Benefits and Programs.

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  • Developed and implemented user persona cards identifying cross-agency touch-points. o LowFi & HiFi Wireframes to build out MVP cross-agency scenarios.

 

Bluecross/BlueShield 

Sr. UX Lead

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  • Implemented design system organization, including indexing and heuristic evaluation of components needed. Lead on customer advocate dashboard experiences that provide updated features including but not limited to Safe-mode, Cloning, Case creation, and Case details information, interaction design and functionality. 

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Mathworks 

Sr. UX Designer

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  • Data Science & AI co. – worked as lead UX consultant on enhancement projects for AI & machine learning redesign of scientific app, AI Training app designs, UX Best Practices, mentoring Data Analysts and Matlab Scientists in UX. 

  • Design System updates and recommendations.

 

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AON - Insurance Provider Senior User Experience Product Consultant

Sr. UX Consultant

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​Created UX experience Roadmap for an updated Broker experience. 

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IBM HR CIO - Kforce 

Senior User Experience Consultant 

 

  • Created UX experience for system wide Employee Your career and Your Learning Dashboard including new Notification functionality. 
     

  • Led and mentored Junior UX designers in Enterprise Design Thinking Framework.
     

  • Led extended team in Mural board workshops, playbacks and retrospectives for next generation Wedding cake version.

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  • Utilized IBM Carbon design system to fit projects design needs.

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Past projects: 

Senior UX Architect & Design Director 

 

â–ª Costco Water Delivery System - Created 3rd party integration for Costco members to subscribe and order water  through Costco.

 

â–ª Barclays - UX/IA Consultant at Barclays Investment Bank Pipeline for managing syndicate and bond loan allocations interface redesign.

 

â–ª Delta Airlines – Expanded users Airport Kiosk Experience from irregular operations (IROP) service layer.

 

â–ª Mobile - 1800 Accounting mobile Application

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â–ª Mobile - Cash Savings Application

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â–ª B2B - ServicEngine - UX Consultant for relocation mobility dashboard

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Voya/ ING Financial Services

Senior UX Information Architect/ Interaction Designer​          

                                                                  

â–ª Lead IA for ING.com consumer portal and ING Participant Portal.

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â–ª Researched & Produced: wireframes, site architectures, Documentation for user-centric designs.

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â–ª Collaborated with Industrial Design team, Developers, and Business to develop state-of-the-art solutions.

 

 

Pitney Bowes  

Senior UX Information Architect/ Interaction Designer​   

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  • Lead IA for Volly.com consumer portal – and online mailer portal and mailer dashboard.
     

  • Produced UI deliverables: wireframes, site architectures, UI Briefs and collateral for user-centric designs.
     

  • Collaborated with Industrial Design team, Engineers and Marketing to develop state-of-the-art solutions.
     

  • Developed user stories for design implementation.

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Penton Media

Associate Director of UX Design Team

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September- December 2011

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  • Directed, supported and managed UX Design Team.
     

  • Work with key stakeholders, and business partners to develop better usability solutions to surpass business challenges within a very established and dynamic Media Publishing company.

 

 

Weight Watchers

Consultant - UX/IA              

 

Designed a new consumer portal with Creative team, key stakeholders, and business partners to develop better usability solutions with wireframes and UI documentation.

 

 

eyeball/hangtime, llc.

UX Consultant 

                      

​Collaborated with major business partners to develop better usability solutions to meet UI needs and solve usability issues for the following brands.

 

Clients & Projects:

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â–ª Consumer Portal – American Express Partner Portal

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â–ª Finance - Wall St: Trading app, - Broadridge Financial Solutions, a division of ADP – created new interface to display KRI, Fails Alerts for tracking trades, and trades that have failed.

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â–ª Retail: Sears Fitness Ambassador Portal – portal for trainers to manage coupon “spiffs."

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â–ª Travel: Delta Airline Kiosk: Developed functional specs and IROP scenarios for flight change alerts.

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â–ª Travel: Disney Cruise Line – Face book game – Drive DCL FB for users to become a fan, and promote Dream Traveler game for sweepstakes to drive consumer book a Disney cruise, launch of new ships.

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â–ª Pharma: Johnson & Johnson Patient care portal for RA medical treatments, SimponiOne & Remicade.

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NBC Universal a GE Company  

UX Specialist for Olympics - Beijing

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  • Collaborated with business partners to develop better usability solutions to surpass business challenges within the most dynamic entertainment company in the world.

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Projects:  

â–ª NBC Sports: - 2008 Olympics, scoring modules, and games

â–ª Bravo - The Starter Wife

â–ª Scifi UK Episode Guides

â–ª Social Networking tools

 

 

Microsoft  

UX Specialist, Microsoft.com​         

 

  • Collaborated with business partners to find alternatives and solutions to business challenges within the largest software licensing operation in the world - in a fast paced and changing environment.
     

  • Provided detailed UX knowledge to deliver user interfaces for internal and external users.
     

  • Developed contacts, timelines, estimates and budgets.
     

  • Designed site architecture with wire frames (Visio).
     

  • Interface and manage work flow to Graphic Designers, Copywriters, Internal Customers (stakeholders) & third party vendors.
     

  • Analyze new strategies, and creative initiatives for consumer communication products.

 

 

UnitedHealthcare Group 

UX Consultant: myuhc.com

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  • Interface/ Web Portals/Web-based Application enhancement; created views and scenarios for both pre-member and member portals.

 

 

AT&T Telecom Corporation

AT&T Labs Rich Media Creative Director

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Creative Director of Rich media design for consumer portal - ATT.com, CallATT.com, 00Info, Featured Ad rotations, ATT Wireless portal, and local and long distance promotions.

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  • Created relationship with HQ to bring more work in-house, saving division $300,000 in company revenue.
     

  • Brought rich media design in-house saving over $450,000 in budgeted revenue.
     

  • Managed team of Artists and Coders to launch AT&T redesign of att.com, and rich media banner and feature ads.
     

  • Project managed and creative directed a brand new site for AT&T 00info Directory Service.
     

  • Managed design schedule for new feature ads on att.com home page for brands such as: Prepaid Card, Wireless, & AT&T One Rate.
     

  • Creative directed and project managed all brainstorming sessions for att.com redesign and the development of "On-the-fly" interactive banners for major portals (Yahoo.com and AltaVista.com).

Education
Colorado Technical University 

​2005-2007 

 

Dual Masters in IT & IT Business Management                  Colorado Springs, CO

Masters in Science Management (MSM) – G.P.A 4.0

 

Courses:

  • Digital e-business Frameworks

  • Value Propositions

  • CRM/CEM and Interactive Marketing Strategies

  • IT Systems Development

  • IT Systems Implementation

  • Database Analysis, Design and Implementation

  • Relational Database Management Systems

  • Project Management Processes in Organizations

  • Project Planning, Execution and Closure

  • Schedule and Cost Control Techniques

  • Contracting and Procurement in Project Management

  • Writing Scope, Vision, Business and Communication Plans

 

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Masters in IT Business Management (MSM-BM) – G.P.A 4.0

 

Courses:

  • Leadership

  • Transforming the Enterprise with IT

  • Managing e-Business

  • Organizational Behavior

  • Marketing in the Digital Age

 

Completed Graduate Certificates in:

 

  • Project Management (Project Management Body of Knowledge - PMBOK

  • Database Management

  • Networking & Telecommunications

  • System Analysis & Communication

 

 

Marymount College                    

                                      

Bachelor of Arts                                                                      Tarrytown, NY

 

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