Pitney Bowes Volly

Overview:

Pitney Bowes introduces Volly, a revolutionary digital platform that enables users to access their physical mail securely from anywhere. This mail project revolutionizes traditional mail management by providing users with convenient, on-demand access to their mail items via a user-friendly web-based portal, a portal that transforms the way businesses connect with customers, bridging the gap between physical and digital communication channels. Volly offers users a secure platform to access and manage their mail, documents, calendar, payments, and exclusive deals and coupons, all in one convenient location. This project aims to streamline mail management, eliminate spam, and provide users with seamless access to important information, whether they're at home, in the office, or on the go. The User experience enhancement includes addressing front stage and read state tasks, and user persona’s as user experience (UX) improvements and the implementation of a design system to ensure consistency and ease of use across all interactions.

User Persona: Sarah, 35, Single, Professional

Sarah is a busy professional who travels frequently for work. She values solutions that allow her to manage important documents and correspondence efficiently, regardless of her location. With Pitney Bowes Volly Mail Portal, Sarah can access her mail remotely and stay organized while on the go.

User Flow:

1. Registration and Authentication:

   - Sarah visits the Pitney Bowes Volly Mail Portal website and creates an account by providing her personal information and verifying her identity.

   - Upon successful registration, Sarah logs into the portal using her credentials, ensuring secure access to her digital mailbox.

2. Mail Viewing and Management:

   - Once logged in, Sarah navigates to her digital mailbox, where she can view a digital representation of her physical mail items, including letters, packages, and documents.

   - Sarah can sort and filter her mail items based on criteria such as sender, date received, and priority, allowing her to quickly locate important correspondence.

3. Mail Preview and Actions:

   - Sarah selects a specific mail item from her mailbox to preview its contents, which are displayed digitally within the portal interface.

   - Depending on the type of mail item, Sarah can take various actions, such as opening, downloading, forwarding, or archiving the mail, directly from the portal.

4. Document Management and Integration:

   - For documents received via mail, such as invoices, contracts, or statements, Sarah can choose to digitize and store them securely within the portal for easy access and organization.

   - The portal integrates with cloud storage services and productivity tools, allowing Sarah to export or sync her mail items with platforms like Google Drive, Dropbox, or Microsoft Office.

5. Notification and Alerts:

   - To stay informed about new mail arrivals, Sarah sets up customizable notification preferences within the portal, receiving alerts via email or mobile notifications whenever new items are received in her digital mailbox.

UX Enhancements:

- Intuitive Navigation: The Volly Mail Portal features a user-friendly interface with bold analytic readouts, intuitive navigation menus, search functionality, and contextual tooltips.

User Persona: David, 56, married, small business owner

David is a small business owner who values efficiency and convenience in managing his company's communication and correspondence. With Volly, David can consolidate his mail and digital documents, stay organized, and access important information quickly and securely.

User Flow:

1. Registration and Account Setup:

   - David registers for a Volly account, providing his business information and verifying his identity to ensure a secure login process.

   - Once registered, David sets up his account preferences, including notification settings, security measures, and personalized dashboard layout.

2. Accessing the Mail Portal:

   - David logs into the Volly Mail Portal, where he is greeted with an overview of his digital mailbox, recent documents, calendar events, payments, and available deals and coupons.

   - The dashboard layout is customizable, allowing David to arrange and prioritize the modules based on his preferences and workflow.

3. Mail Management and Security:

   - Within the mail portal, David can view his incoming mail items, sorted into categories such as business correspondence, invoices, statements, and promotional offers.

   - Volly's advanced security features protect David's mailbox from spam and unwanted mail, ensuring that only authorized senders and legitimate messages are delivered to his inbox.

4. Document and Calendar Integration:

   - David accesses his recent documents and calendar events directly from the mail portal, providing him with a centralized platform to manage his business activities and appointments.

   - The integration of document management and calendar functionalities allows David to stay organized and efficient in his daily operations.

5. Payments and Financial Tracking:

   - Volly provides David with visibility into his recent payments, including invoices, receipts, and transaction history, allowing him to track and manage his finances effectively.

   - David can make payments securely through the portal, with options for electronic transfers, credit card payments, or automated billing arrangements.

6. Deals and Coupons Redemption:

   - David explores the available deals and coupons section within the Volly portal, where he discovers exclusive offers and discounts from partner businesses and service providers.

   - David can redeem deals and coupons directly through the portal, accessing savings on products, services, and subscriptions relevant to his business needs.

Overview:

Pitney Bowes introduces Volly, a revolutionary mail portal that transforms the way businesses connect with customers, bridging the gap between physical and digital communication channels. Volly offers users a secure platform to access and manage their mail, documents, calendar, payments, and exclusive deals and coupons, all in one convenient location. This project aims to streamline mail management, eliminate spam, and provide users with seamless access to important information, whether they're at home, in the office, or on the go.

UX Enhancements:

- Personalized Dashboard: The Volly Mail Portal features a customizable dashboard layout, allowing users to arrange and prioritize modules based on their preferences and usage patterns.

- Unified User Experience: A consistent user interface design and navigation structure ensure a seamless experience across all modules and functionalities within the portal, enhancing usability and accessibility.

- Interactive Widgets: Interactive widgets and modules provide users with real-time updates, notifications, and actionable insights, enabling efficient decision-making and task management.

Design System Deliverables:

1.  Component Library: A comprehensive library of UI components, including widgets, cards, menus, and forms, ensures consistency in design and functionality throughout the Volly Mail Portal.

2. Visual Guidelines: Defined color palettes, typography styles, and iconography maintain visual coherence and align with Pitney Bowes branding, reinforcing brand identity and recognition.

3. Responsive Layouts: Design guidelines prioritized responsiveness, ensuring that the portal adapts seamlessly to various screen sizes and devices, including desktop computers, laptops, tablets, and smartphones, for optimal usability and accessibility.

4. Accessibility Features: The design system incorporates accessibility features, such as keyboard navigation, screen reader compatibility, and text contrast adjustments, to ensure inclusive access for users with diverse needs and abilities.

Outcome:

By introducing the Volly Mail Portal, Pitney Bowes revolutionizes the way businesses manage their communication and correspondence, offering users like David a secure, convenient, and integrated platform to access their mail, documents, calendar, payments, and exclusive deals and coupons. The enhanced UX features and robust design system contribute to a seamless and enjoyable user experience, driving increased adoption and user satisfaction with the digital mail management solution.