See Jane UX
 

UX for financial institutions is complex and challenging. I’ve designed intuitive digital experiences involving data pools, 401(k) accounts, and financial dashboards for leading institutions including Voya Financial Services, Broadridge, and Barclays.  At Voya, I enabled users to seamlessly access their Morningstar account information. At Broadridge, I created a dashboard that allows stock brokers to easily monitor KPIs and failed trades. For Barclays, I designed a user-focused pipeline for internal loan allocation.  These solutions turn complex financial data into clear, actionable insights through secure, user-friendly interfaces that empower both retail investors and financial professionals—resulting in higher engagement, fewer errors, and more efficient workflows.

Technology is rapidly stretching our imaginations, yet end users are often the last ones considered when designing these complex, multi-level systems. I’ve designed digital experiences for users at IBM, Microsoft, NBC Universal, the Olympics, the State of Connecticut, AT&T, and many others.  At IBM, I created HR portals for both employee and manager personas, featuring notification centers that drive engagement between employees and their managers. At Delta, I developed persona-driven workflows for a self-service airport kiosk that helps passengers manage irregular operations (IROPs)—enabling them to skip the check-in desk, add luggage, update meal choices, and receive real-time departure notifications.  Across these organizations, my work focuses on transforming sophisticated systems and large data sets into clear, user-friendly interfaces that serve everyday users and internal teams alike—resulting in improved adoption, reduced friction, and more efficient workflows.

In healthcare, exceptional UX directly improves patient outcomes, experience, and clinical efficiency. I’ve partnered with major organizations, including Highmark Health, Blue Cross Blue Shield and UnitedHealthcare, to design intuitive, accessible, and empathetic digital experiences — from patient portals and telehealth platforms to clinical dashboards. By combining deep user research, journey mapping, and rigorous usability testing, I create user specific interfaces that simplify complex medical information, reduce cognitive load for both patients and providers, and meet strict HIPAA and accessibility standards. The result is higher patient engagement, smoother workflows, and technology that feels supportive rather than overwhelming.

Transportation is constantly evolving, yet end users still need complex systems distilled into simple, intuitive interactions. I’ve designed digital experiences for Delta and for other airlines. At Delta, I developed persona-driven workflows for a self-service kiosk that helps passengers manage irregular operations (IROPs) — enabling them to skip the check-in desk, add luggage, update meal choices, and receive real-time departure notifications. Across these companies, this work focused on transforming sophisticated systems and large data sets into clear, user-friendly interfaces that serve everyday users and internal teams alike, resulting in improved adoption, reduced friction, and more efficient workflows.

E-commerce demands seamless, intuitive experiences that drive conversion and customer satisfaction. I’ve designed digital commerce solutions for Costco, Disney, and Menswear fashion designer, Alexander Julian. For Costco, I created a water delivery service that connects members with a third-party provider, enabling easy subscription and auto-delivery of their preferred bottled water. For Disney, I developed a sweepstakes experience for their Cruise Line. For menswear designer Alexander Julian, I built a full online commerce platform featuring his collections of menswear, perfume, eyeglasses, and pajamas. These user tailored experiences transformed complex business requirements into clear, user-friendly shopping experiences that improved user engagement, while supporting business goals.